Shipping Policy

Applies to orders placed with MAJU Sports & Equipment Sdn. Bhd. (Reg. No. 202601036914 (1699009-M))

This policy explains how MAJU Sports & Equipment Sdn. Bhd. handles delivery and collection for retail and wholesale orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Office

Customers within the Klang Valley may choose to collect their order directly from our Kuala Lumpur office, at no delivery charge, by arrangement. Select “Collect from Kuala Lumpur office” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans single pairs of socks to adjustable dumbbells and treadmills, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Larger wholesale and case orders, and bulky fitness equipment, may take longer to pick and pack, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for retail-sized orders and freight or lorry transport for larger wholesale, case and fitness-equipment shipments.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Handling of Bulky & Fragile Items

Footwear and apparel are packed in their original boxes or polybags. Balls are shipped deflated where practical to reduce volume and risk of damage. Trophies, medals and other fragile items are individually boxed and cushioned to prevent breakage in transit. Treadmills, weight benches and dumbbells are shipped in heavy-duty cartons, flat-packed where applicable. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Wholesale & Bulk Freight

For large wholesale orders, we can arrange palletized freight or lorry delivery direct to a warehouse, school, club or retail location. Freight terms, loading access and delivery windows are agreed with the trade buyer before dispatch.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to maju_sports@outlook.com or +6017-369 4258. Our registered address is 68-5, Jalan Metro Pudu, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.